pk lThe minimum bet amount on varies slightly depending on the game type. See the table below for details:
You can start with as little as ৳10, giving new users a low-risk way to explore the platform. That said, please play responsibly — only bet what you can afford to lose.
| Game Type | Minimum Bet | Maximum bet |
|---|---|---|
| Sports (cricket/football) | ৳10 | ৳1,00,000 |
| Live Casino | ৳20 | ৳50,000 |
| Slots | ৳5 | ৳20,000 |
| Live Betting | ৳10 | ৳50,000 |
pk l- shows a complete record of your bet history and financial transactions. Steps:
1
to your account Log In and click the profile icon in the top right corner.
2
"Bet History" or "My Bets" Go to the option. You can filter by date and game type.
3
For financial transactions, Financial Transactions Go to the page to view your deposit and withdrawal history separately.
4
Full details of every bet — match, odds, stake, outcome, and win/loss amount — are all visible.
Transaction records from the past 6 months are available directly from your account. For older records, please contact support.
pk l- some details such as your name, email, or phone number can be updated directly from account settings, while other information must be changed through support for security reasons.
You can update it yourself:
You can update it yourself:
- Profile photo
- Email Address (OTP verification required)
- Password
- Notification preferences
- Registered mobile number
- Full name
- Date of Birth
pk l Customer support is available across multiple channels — in Bengali.
For urgent issues (such as a stuck deposit or locked account), Live Chat provides the fastest resolution. It's best to send your KYC documents or a detailed description of the issue via email.
| Channel | How to Get It | Time | Average response time |
|---|---|---|---|
| Live Chat | Log in to your account and tap the chat icon at the bottom right | 24/7 | 1–3 minutes |
| Support@pkl.bio | 24/7 | 2–4 hours | |
| Phone Helpline | After logging in, visit the "Contact" page to find the number | 9:00 AM – 11:00 PM | Instant |
No, pk l Fully For users aged 18 and above No one under the age of 18 may register or use an account – this is our non-negotiable policy.
How it works:
How it works:
- You must provide your date of birth during registration – accounts cannot be created for users under 18.
- A National ID showing your date of birth is required for KYC verification.
- Suspicious accounts may be verified at any time.
- Registering with a false date of birth will result in account termination and full balance forfeiture.
If there are children at home, enable Parental Controls on your phone and use a strong password for your pk l account. For more details, Responsible Gaming View page.
KYC (Know Your Customer) is pk l- security verification process. This must be completed before making a withdrawal.
Required documents:
How to Submit Your KYC: Log in to your account and go to Profile > Verification > Submit Documents. Upload your photos.
Time: Typically 12–24 hoursVerification is completed within this time. During peak periods, it may take up to 48 hours. You will receive an email/SMS notification once verified.
Required documents:
1
National ID Card (NID) – clear photos of both sides. Or the data page of your passport.
2
Selfie – a selfie holding your NID (your face must be clearly visible).
3
Payment Method Verification – Make sure your bKash/Nagad number is registered under the same name as your NID.
Time: Typically 12–24 hoursVerification is completed within this time. During peak periods, it may take up to 48 hours. You will receive an email/SMS notification once verified.
Multiple accounts cannot be opened with the same NID. One NID = one pk l account.
Typically pk l- deposit via bKash or Nagad 3–5 minutesare credited to your account. Occasionally, due to network issues, 15–30 minutes may be required.
If your deposit hasn't gone through, here's what to do:
If your deposit hasn't gone through, here's what to do:
1
Collect your bKash/Nagad transaction number (TrxID) – sent via SMS or available in your app history.
2
Wait 30 minutes – Sometimes a slight delay occurs due to server load; it will resolve on its own.
3
If it exceeds 30 minutes pk l Live Chat Share your TrxID, deposit amount, and time via live chat or email.
4
Our support team manually reviews and typically resolves issues within within 1 hour resolve the issue.
If a deposit fails, the amount is typically refunded automatically within 3–7 business days. Issues are difficult to resolve without a TrxID, so always keep it saved.